Last Updated: [11/05/2025]

This document outlines the service fulfillment procedures and policies of Consultwise LLC (“we,” “our,” or “us”) for clients (“client” or “you”) utilizing our services through our website, www.software4.net . 

When partnering with us, we aim to ensure a clear understanding of our operational framework and your expectations. You acknowledge and agree to the terms and conditions detailed herein by engaging with our services.

Our Services At A Glance

Consultwise LLC provides a comprehensive digital solution suite to support your business growth and online presence. 

Our specialized services include:

• Digital Marketing: Crafting and executing strategies to enhance your brand’s visibility and audience engagement.

• Web / App Development: Designing, building, and maintaining robust, user-friendly, and visually compelling web platforms.

• Search Engine Optimization (SEO): Enhancing online content and technical aspects to improve search engine rankings and organic traffic.

• Social Media Management: Developing and managing social media strategies to foster community engagement and brand loyalty.

• Paid ads: Creating and managing targeted online advertising campaigns across diverse platforms such as META, GOOGLE, YELP etc.

• Consulting: Providing expert strategic advice and guidance to address business challenges and opportunities.

Our Commitment to Client Satisfaction

Consultwise LLC is dedicated to meeting and exceeding client expectations through diligent effort and professional execution. This policy details our service delivery framework and the conditions under which refunds or credits may be applicable. All financial transactions and payments are processed exclusively in United States Dollars (USD).

Service Delivery Protocol

We leverage digital solutions to ensure efficient and timely delivery of our services:

• Digital Delivery: All deliverables, including reports, strategies, designs, and other project outputs, will be transmitted electronically. This includes, but is not limited to, email, secure digital links, cloud storage access, or interactive virtual presentations.
  
  

• Adherence to Timelines: We are committed to meeting agreed-upon project deadlines. However, timely project completion often depends on client collaboration. Delays from outstanding client information, feedback, or unforeseen issues with third-party services are outside our direct control and responsibility.
  
  

Refund Policy Overview

Our refund policy is structured to be fair and transparent, reflecting the investment of our resources upon project commencement.

4.1 No Refunds After Work Commencement

Refunds are generally unavailable once Consultwise LLC has initiated work on a project or delivered any preliminary outputs. This includes initial planning, setup procedures, meetings, and any direct service work performed.

4.2 Monthly Service Fees

Monthly service fees are non-refundable once the respective billing cycle has commenced. For cancellation procedures, please refer to Section 7.

4.3 Prepaid Plans

Clients with prepaid multi-month plans may be eligible for a partial refund for unused full months upon early cancellation. Please note:

• Setup fees and any discounts applied for the prepaid commitment are non-refundable.

• A cancellation fee equivalent to one month’s standard service rate may apply.

4.4 Billing Error Resolution

Should you identify a billing error, please notify us via email at info@software4.net  within seven (7) calendar days of the charge date. We will conduct a thorough review and rectify any validated discrepancies.

4.5 Exceptional Refund Circumstances

In rare cases, Consultwise LLC may consider refunds for:

• Duplicate charges for the same service.

• Demonstrable failure to deliver core services as explicitly outlined in the Agreement.

• Significant errors directly attributable to our team render the delivered work unusable.

Non-Refundable Scenarios

Refunds will not be provided in the following circumstances:

• Cancellations initiated after work has commenced.

• Services delivered align with the agreed-upon scope and explanations.

• Non-utilization of delivered work by the client.

• Refund requests submitted more than seven (7) calendar days after the final delivery or charge date.

Non-Returnable Services

All services provided by Consultwise LLC are considered non-returnable. Refund considerations are exclusively managed according to this policy’s terms outlined in Sections 4 and 5.

Service Cancellation Procedures

To ensure an orderly cancellation process, please adhere to the following:

7.1 Notice Period

Clients must email a written cancellation notice to info@software4.net  at least fifteen (15) calendar days before the next billing cycle begins. Failure to do so will result in cancellation taking effect at the end of the subsequent billing cycle.

7.2 Minimum Service Commitment

All monthly service plans typically require a minimum commitment of three (3) months, unless otherwise stipulated in the Agreement.

7.3 Early Cancellation Fee

Clicking a monthly service plan before the initial three-month commitment will incur a cancellation fee equivalent to one (1) month’s standard service rate.

7.4 Post-Cancellation Protocol

Upon effective cancellation, the following steps will be taken:

• All outstanding invoices for services rendered up to the cancellation date must be settled.

• Any completed and paid-for work will be transmitted to the client.

• Access to tools and accounts created by Consultwise LLC on the client’s behalf may be removed, unless otherwise agreed upon in writing.

7.5 Service Reactivation

If you wish to re-engage our services, a reactivation fee may apply, and new service rates will apply.

Inactive Project Management

If a project experiences thirty (30) calendar days without client response, Consultwise LLC reserves the right to pause or close the project. In such instances, eligibility for refunds will be forfeited. Reactivating paused or closed projects may involve additional fees and a revised timeline.

Refund Processing Fee

All approved refunds will be subject to a seven percent (7%) administrative processing fee, deducted from the refund amount.

Client Support and Issue Resolution

For any questions, concerns, or refund requests, please contact us at info@software4.net within seven (7) calendar days of service delivery. To expedite resolution, include your name, business name (if applicable), project date or contract ID, and a detailed concern description. Our team will acknowledge your inquiry within two (2) business days and endeavor to resolve the matter promptly.

Corporate Contact Details

Consultwise LLC (software4.net)

190 Bluegrass Parkway

Alpharetta, GA 30005

Website: www.software4.net 

Email: info@software4.net 

We value your partnership and are committed to ensuring a professional and positive experience. Please do not hesitate to contact us for any further inquiries regarding this policy or our services.